Product Policy, Pricing Policy and Legal Notices

Pricing:

The Diamond House strives to provide our customers with the best value, quality, service and selection of jewelry. Infrequently, some products may be inadvertently mis-priced. While we make every effort to avoid these errors, they may occur. We reserve the right to correct these errors and not honor the inaccurate prices

If the amount you have paid is higher you will be notified by phone or email. We will gladly issue a refund to you for these errors.

Due to fluctuating prices of metals, gems and diamonds The Diamond House also reserves the right to change the prices without notice. 

Availability:

All items are subject to availability. Infrequently, some products may not be available in the time frame specified because of high demand or due to the unique nature of individual pieces. In this case a customer service representative will call you or email you. You will have the option to wait for the products, purchase another product or ask for refund on your purchase. We will be glad to honor any option you choose.

Products:

In accordance with FTC and industry standards The Diamond House states that the total diamond weight or total gemstone weight in our jewelry may vary +/- 0.05 carats from stated weight. The Diamond House also states that Metal Weight may vary +/- 5%.

Product images are not of actual size. Some details on the product might differ between your computer screen and real life as each monitor is set differently and detailing, color & size may vary slightly.

Average Color, Clarity, etc., are calculated based on the average of multiple diamonds in each piece of jewelry.

Ring Resizing:

If the ring size you requested during purchase is inaccurate please contact us with in 10 days of receipt. We will resize and ship it back to you in approximately 10-14 days. As some of the ring designs may be damaged by resizing, please contact customer service at 1-800-917-7464 for resizing confirmation.
 

Special Orders/Requests:

If you are unable to find the diamond, gemstone or jewelry you are looking for make sure to email customer service at service@thediamondhouse.net , call 1-800-917-7464. 

 

Legal Notices:

The Diamond House under no circumstances will be liable for any incidental, indirect, special, or consequential damages of any kind. This applies to all forms of action, whether in contract, tort (including negligence), product liability, or otherwise.